Policies

For New Clients:

Prepayment or a credit card deposit with a card on file is required.
A Zoom consultation call for intake purposes is to be scheduled before the first hands-on appointment.
Appointments may be considered to not be confirmed and may be subject to cancellation policies if there is either no prepayment/deposit with credit card on file or an intake call scheduled within a day after booking the hands-on appointment.
If the potential client becomes unreachable after a reasonable number of repeated attempts to contact them then their appointment may be considered to not be confirmed and may also be subject to cancellation policies.
The New Client Session is 75 minutes in length and typically clients can expect about 60 minutes of hands-on treatment time with 15 minutes as needed or as requested for intake, assessment, stretching, or corrective movement therapies including corrective exercise guidance.

policies related to contagiousness:

Please see the COVID-19 FAQ page for details. Clients will be asked about their vaccination status.
Removing a face mask or ignoring other measures forfeits a client’s remaining appointment time with no refunds.
Clients agree to reschedule as soon as they show signs of being contagious or find out they’ve been near someone who was contagious.
Please see guidelines for rescheduling due to contagiousness concerns.

Cancellation, Rescheduling, and No-show Policies:

For hands-on appointments there is a 30% charge for all cancellations/rescheduling within 48 hours of the scheduled appointment time, and 100% charge for cancellations/rescheduling within 24 hours of scheduled appointment time or for no-shows. However, if you are rescheduling due to contagiousness concerns fees may be waived. Please reschedule in this case for everyone's safety. Fees may only be waived for rescheduling and not for cancellations.

Please see guidelines for rescheduling due to contagiousness concerns.

In case of late arrivals the client will be charged for the amount of time they reserved, not received. If a client is running late and calls at or before their appointment start time the remainder of their scheduled time can be given unless there is less than 45 minutes in that reserved time slot remaining. If there is no phone conversation, voicemail or text by ten minutes after the appointment start time then this will be considered a no-show cancellation.
There should be no expectation that past appointments or cancellation fees will or can be refunded. However, if there is a concern or a problem, please let me know so that I can address it and we can work to resolve it.

For Zoom consultations there is a deposit charged for all cancellations/rescheduling within 48 hours of the scheduled appointment time, and 100% charge within 24 hours of scheduled appointment time.

In the case of late arrivals to the Zoom meeting room the reserved time slot will not be extended past the scheduled end time. If the client is running late and there is no phone conversation, voicemail or text at or before five minutes after the appointment start time then this will be considered a no-show cancellation.

With repeated rescheduling/cancellations a client may be required to make a nonrefundable prepayment in order to book future sessions.

For prepaid service vouchers and package purchases:

Terms and conditions as of July 2021:
All prepayments are inactive if not used twelve months after the day the voucher was purchased. I genuinely want people to use their gifts and not for them to expire, but I also find people are more likely to remember to schedule their appointment if it actually has a date of expiration marked.
To clarify the above there may be a dormancy fee deducted at the overall value at the twelve month purchase mark of unused vouchers.

If the purchaser needs to make a return, please email SingletonMassage@gmail.com within 30 days of the transaction and I can refund the purchaser's money minus the small processing fee that is automatically deducted by my card processor for these transactions.

In case of inappropriate behavior:

Per explicit Texas law, any and all illegal, illicit or even suggestive requests or behavior must be shut down and reported to authorities. The service is over. The client will be fully charged for all appointments that are scheduled with no refunds and will leave immediately. The police will be called to ensure that there is no attempt to trespass.
With illegal behavior the client forfeits their right to privacy as, for safety reasons, their relevant information and images from exterior and entryway security footage will be shared with property management, building security personnel, local law enforcement, and anyone else who requires it for legal reasons or for the purpose of safety and security.

There will be no tolerance, no benefit of the doubt given, and no exceptions of any kind for any behavior or speech that, per the state of Texas, can be “reasonably interpreted as suggestive.”